Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, B.H.T housing support officers, children’s centres, health visitors, social services, children’s services, Caroline Ansell MP and some local charities.  If you are not working with any of the agencies listed you can visit one of our foodbank satellites and someone will help you. Please note you may need to wait a while as we are very busy.

1. Get in touch with us.

If you call 01323 409925 – option 1 or email our foodbank we can talk through your situation, maybe issue a voucher or put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher code where appropriate.

3. Bring  your foodbank voucher code to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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